Call Centers and the Global...
Andrew J.R. Stevens
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Working the Phones: Control...
Jamie Woodcock
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Cisco IP Communications...
Christina Hattingh,
Danelle Au
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Designing Effective Call...
James C Abbott
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Call Center Continuity...
Jim Rowan,
Sharon Rowan
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Lives on the Line
Sallaz
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Call Center People Management...
Brad Cleveland,
Debbie Harne
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Cases in Call Center...
Ko De Ruyter,
Richard Feinberg
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Gower Handbook of Call and...
Natalie Calvert (Editor)
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Call Center Benchmarketing:...
Jon Anton,
David Gustin
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1-800-Worlds: The Making of...
Mathangi Krishnamurthy
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Designing the Best Call...
Brendan B Read
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Answer the Call: Virtual...
Aimee Carrillo Rowe,
Sheena Malhotra
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Happy People Sell: My...
Nev Wilshire
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Inbound Call Centers: Design,...
Robert a Gable
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The Next Available Operator:...
Mohan Thite (Editor),
Bob Russell (Editor)
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Call Center Operations:...
Charles Day
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Contact Center Management:...
Jan Smets
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Borders in Service:...
Kiran Mirchandani,
Winifred Poster
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Call Centers Made Easy: How...
Stephen Medcroft
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The Customer Response...
Darlene D Richard,
Jeannine Walsh (Foreword by)
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Global Call Centers:...
Erik Granered
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Eight Minutes Idle
Matt Thorne
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Wake Up Your Call Center: How...
Rosanne D'Ausilio, PH.D.
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