In the introduction to her book, Rosanne D'Ausilio asserts: "We have lots of talk covering technical information and training, software, hardware, new systems -- a whole new language, in fact. But what about the people? They are too often dropped out of the picture as people, and I want to call this to your attention because we, the people, make the difference!"
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In the introduction to her book, Rosanne D'Ausilio asserts: "We have lots of talk covering technical information and training, software, hardware, new systems -- a whole new language, in fact. But what about the people? They are too often dropped out of the picture as people, and I want to call this to your attention because we, the people, make the difference!"
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Edition: 1999, Purdue University Press
Trade paperback,
Good
Details: ISBN:
1557531692
ISBN-13:
9781557531698
Pages:
288
Edition:
2nd Revised and
Publisher:
Purdue University Press
Published:
04/1999
Language:
English
Alibris ID:
16460246500
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Seller's Description: Good. Trade paperback (US). Glued binding. 288 p. Ex-Library expected imperfections.
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Edition: 1999, Purdue University Press
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Good
Details: ISBN:
1557531250
ISBN-13:
9781557531254
Pages:
113
Publisher:
Purdue University Press
Published:
03/1999
Language:
English
Alibris ID:
16460246501
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Seller's Description: Good. Trade paperback (US). Glued binding. 113 p. Contains: Illustrations. Ex-Library expected imperfections.
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Edition: 1999, Purdue University Press
Trade paperback,
Very Good
Details: ISBN:
1557531692
ISBN-13:
9781557531698
Pages:
288
Edition:
2nd Revised and Expanded edition
Publisher:
Purdue University Press
Published:
1999
Language:
English
Alibris ID:
17923943757
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Seller's Description: Very good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Edition: 1999, Purdue University Press
Trade paperback,
Good
Details: ISBN:
1557531692
ISBN-13:
9781557531698
Pages:
288
Edition:
2nd Revised and Expanded edition
Publisher:
Purdue University Press
Published:
1999
Language:
English
Alibris ID:
17907871981
Shipping Options: Standard Shipping: $4.61
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Seller's Description: Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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ISBN-13: 9781557531698
2nd Revised and Expanded edition
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ISBN-13: 9781557531254
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All Editions of Wake Up Your Call Center: How to Be a Better Call Center Agent
Books by Rosanne D'Ausilio, PH.D.
