Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in getting one-up on the competition.
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Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in getting one-up on the competition.
Read Less
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Seller's Description:
Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine.
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Seller's Description:
Good. Good condition. Good dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.
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Seller's Description:
Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.
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Seller's Description:
Very Good in Good jacket. 8vo-over 7¾"-9¾" tall. Gives us the definitive inside story of how America's 101 top service companies and organizations create, manage, and maintain their edge. An indispensable guide for anyone charged with improving service quality. Non-price clipped dj is lightly scuffed with mild yellowing at edges. Boards have touch of shelfwear. Pages are clean & text is free from markings. Binding is tight.
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Seller's Description:
Fine in Very Good jacket. 8vo-over 7¾"-9¾" tall. pp. 584. xviii, 584 pp. Light shelf-soiling to jacket. How America's 101 top service companies and organizations create, manage, and maintain their edge.
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Seller's Description:
Good+ with no dust jacket. 0453006477. Ex-Library copy with usual identifiers. No writing on text pages or major defects.; 20 X 20 X 20 inches; 584 pages.
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Seller's Description:
Fine. Trade paperback (US). Glued binding. 608 p. Audience: General/trade. No previous owner's name. Clean, tight pages. No bent corners. No remainder mark.
