In "Delivering Knock Your Socks Off Service", Ron Zemke gave service-providers a crash course in how to care for customers. Now Zemke and Chip Bell show managers how to make exemplary service "happen" in their organization--over and over again.
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In "Delivering Knock Your Socks Off Service", Ron Zemke gave service-providers a crash course in how to care for customers. Now Zemke and Chip Bell show managers how to make exemplary service "happen" in their organization--over and over again.
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Pub Date: Reverse
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Edition:
1992, Amacom
Trade paperback,
New
Details:
ISBN:
0814477844
ISBN-13:
9780814477847
Pages:
136
Publisher:
Amacom
Published:
1992
Language:
English
Alibris ID:
10924445044
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New in unknown dust jacket. Trade paperback (US). Glued binding. 136 p. Contains: Illustrations. Knock Your Socks Off. Audience: General/trade.
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ISBN:
0814477844
ISBN-13:
9780814477847
Pages:
136
Publisher:
Amacom
Published:
1992
Language:
English
Alibris ID:
17944281557
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Fine. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.
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Edition:
2007, AMACOM/American Management Association
Trade paperback,
Very Good
Details:
ISBN:
0814473687
ISBN-13:
9780814473689
Pages:
232
Edition:
2nd edition
Publisher:
AMACOM/American Management Association
Published:
2007
Language:
English
Alibris ID:
17979457573
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Very good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Edition:
2007, AMACOM/American Management Association
Trade paperback,
Very Good
Details:
ISBN:
0814473687
ISBN-13:
9780814473689
Pages:
232
Edition:
2nd edition
Publisher:
AMACOM/American Management Association
Published:
2007
Language:
English
Alibris ID:
17980873110
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Very good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Edition:
1992, Amacom
Trade paperback,
Good
Details:
ISBN:
0814477844
ISBN-13:
9780814477847
Pages:
136
Publisher:
Amacom
Published:
1992
Language:
English
Alibris ID:
17916818096
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The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.
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Edition:
2013, Amacom
Trade paperback,
Good
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ISBN:
0814432042
ISBN-13:
9780814432044
Pages:
256
Edition:
3rd edition
Publisher:
Amacom
Published:
2013
Language:
English
Alibris ID:
17919744829
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Good. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
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Edition:
2013, Amacom
Trade paperback,
Very Good
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ISBN:
0814432042
ISBN-13:
9780814432044
Pages:
256
Edition:
3rd edition
Publisher:
Amacom
Published:
2013
Language:
English
Alibris ID:
17962196336
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Very good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Edition:
2013, Amacom
Trade paperback,
Good
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ISBN:
0814432042
ISBN-13:
9780814432044
Pages:
256
Edition:
3rd edition
Publisher:
Amacom
Published:
2013
Language:
English
Alibris ID:
17962632047
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Good. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
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Edition:
1992, Amacom
Trade paperback,
Good
Details:
ISBN:
0814477844
ISBN-13:
9780814477847
Pages:
136
Publisher:
Amacom
Published:
1992
Language:
English
Alibris ID:
17053616255
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Seller's Description:
Good. Very Clean Copy-Over 500, 000 Internet Orders Filled.
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Edition:
1992, Amacom
Trade paperback,
Very Good
Details:
ISBN:
0814477844
ISBN-13:
9780814477847
Pages:
136
Publisher:
Amacom
Published:
1992
Language:
English
Alibris ID:
17496537383
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Seller's Description:
Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
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2013,
Amacom, Nashville
ISBN-13: 9780814432044
3rd edition
Trade paperback
2007,
AMACOM/American Management Association, New York, NY
ISBN-13: 9780814473689
2nd edition
Trade paperback
1992,
Amacom, New York, NY
ISBN-13: 9780814477847
Trade paperback
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