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Delivering Knock Your Socks Off Service

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Delivering Knock Your Socks Off Service - Performance Research Associates
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It's taken as gospel that superior service leads to higher profits and faster growth. The Internet has changed how customers both shop and relate their experiences, but the foundations of exceptional service remain constant. Now, readers can find new tips, tools, and techniques for the world they live in today.

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Delivering Knock Your Socks Off Service 2011, Amacom, Nashville

ISBN-13: 9780814417553

5th edition

Trade paperback

Delivering Knock Your Socks Off Service 2006, AMACOM/American Management Association, New York, NY

ISBN-13: 9780814473658

4th edition

Trade paperback

Delivering Knock Your Socks Off Service 2002, Amacom

ISBN-13: 9780814407653

3rd edition

Trade paperback