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Service America!: Doing Business in the New Economy

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Service America!: Doing Business in the New Economy - Albrecht, Karl, and Zemke, Ron
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This classic service primer shows how to make service quality an imperative in the organization and increase profits with customer loyalty.

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Service America!: Doing Business in the New Economy 1985, McGraw-Hill Professional Publishing

ISBN-13: 9780870946592

Hardcover