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Service Magic: The Art of Amazing Your Customers

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Service Magic: The Art of Amazing Your Customers - Zemke, Ron, and Bell, Chip
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Like stage magic, service magic is made up of more than tricks, hocus-pocus, and bravado. The author show that service magic is an art and depends on developing customer rapport, excellent timing, and many hours of practice.

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Service Magic: The Art of Amazing Your Customers 2003, Kaplan Publishing, Chicago, IL

ISBN-13: 9780793164677

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