Step-by-Step QFD: Customer...
John Terninko
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Warranty Data Collection and...
Wallace R Blischke,
M Rezaul Karim
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Management: Quality and...
John W Ivancevich,
Dr. Peter Lorenzi
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Know Your Customer: New...
Robert B Woodruff,
Sarah F Gardial
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Managing Customer Value:...
Bradley T Gale
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Trading Up (Revised Edition):...
Michael Silverstein,
Neil Fiske
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Beans: Four Principles for...
Leslie Yerkes,
Charles Decker
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Time for Things: Labor,...
Dr. Stephen D Rosenberg
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Warranty Cost Analysis
Wallace Blischke (Editor)
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Freedom Within a Framework:...
Paul Cafaro
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By What Method?: Are You:...
D Scott Sink,
William T Morris
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The Product Development...
Professor Kim B Clark,
Professor Steven C Wheelwright (Editor)
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Measuring Managing Maximizing
Will Kaydos
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Frugal Innovation: A Global...
Adela J. McMurray (Editor),
Gerrit A. de Waal (Editor)
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Value-Directed Management:...
Quorum,
Ron Simmons
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Critical Shift: The Future of...
Lori L Silverman,
Annabeth L Propst
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The Deming Guide to Quality...
Howard S Gitlow,
Shelly J Gitlow
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Improving Workforce Basic...
Larry Moore, Ed.
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The Control Theory Manager
William Glassner,
William Glasser, M.D.
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Theory Why: In Which the Boss...
John Guaspari
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The Spirit of Manufacturing...
Ernest Huge,
Professor Alan D Anderson
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The Chain of Quality: Market...
John B Groocock
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It's about Time: A Fable...
John Guaspari
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An American Quality Legend:...
Robert Hoover,
John Hoover
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