This guide aims to explain every aspect of building a successful call-centre, from opening and expanding a live agent call-centre, to in-depth coverage and workstation design, site selection, staff recruitment, training and retention. The book's focus is on creating an environment that enhances personnel productivity and retention.
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This guide aims to explain every aspect of building a successful call-centre, from opening and expanding a live agent call-centre, to in-depth coverage and workstation design, site selection, staff recruitment, training and retention. The book's focus is on creating an environment that enhances personnel productivity and retention.
Read Less
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Seller's Description:
Very good. Bumped corner. Creased Cover. Slight Scratches to cover. Sun Damage to edge of Pages. No.1 BESTSELLERS-great prices, friendly customer service-usually dispatched within 24 hrs.
