A complete and authoritative guide, this book covers everything from buying the right equipment and software to managing agents and enhancing customer relationships. The author explains effective use of interactive voice response, email, and Web interaction.
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A complete and authoritative guide, this book covers everything from buying the right equipment and software to managing agents and enhancing customer relationships. The author explains effective use of interactive voice response, email, and Web interaction.
Read Less
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Seller's Description:
Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!