This work covers the broad range of call centre terminology from telecommunications and computer programming to marketing, management and customer service. It not only tells what each technology is, but also how it can help improve relationships with customers.
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This work covers the broad range of call centre terminology from telecommunications and computer programming to marketing, management and customer service. It not only tells what each technology is, but also how it can help improve relationships with customers.
Read Less
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Seller's Description:
Very Good. Very Good condition. 2nd edition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.
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Seller's Description:
This is a used book in good condition and may show some signs of use or wear. This is a used book in good condition and may show some signs of use or wear.
