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Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

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Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction - Bodin, Madeline
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Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h

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Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction 2017, CRC Press, London

ISBN-13: 9781138412347

Hardcover

Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction 1999, CRC Press, Oxford

ISBN-13: 9781578200269

Trade paperback