What Customers Value Most: How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers: Satisfied Customers, Increased Revenue, Improved Profitability
This study focuses on why and how organizations must reach out and touch their customers. High performing companies obtain positive results - increased revenue and customer satisfaction - by beginning their process improvement with processes that touch the customer directly. Focusing on what customers value most results in positive transformation: satisfied customers, increased revenue and improved profitability.
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This study focuses on why and how organizations must reach out and touch their customers. High performing companies obtain positive results - increased revenue and customer satisfaction - by beginning their process improvement with processes that touch the customer directly. Focusing on what customers value most results in positive transformation: satisfied customers, increased revenue and improved profitability.
Read Less