Stanley A Brown

Stanley A. Brown is the Contributing Editor of "Customer Relationship Management "and a Partner in the Customer Relationship Management (CRM) consulting practice at PricewaterhouseCoopers. He leads PricewaterhouseCoopers' International Centre of Excellence in Customer Care. He is a frequent speaker on the topic of customer care, and writes regularly for newsletters and magazine around the globe. He is the author of five previous books: "Strategic Customer Care: An Evolutionary Approach to...See more

Stanley A. Brown is the Contributing Editor of "Customer Relationship Management "and a Partner in the Customer Relationship Management (CRM) consulting practice at PricewaterhouseCoopers. He leads PricewaterhouseCoopers' International Centre of Excellence in Customer Care. He is a frequent speaker on the topic of customer care, and writes regularly for newsletters and magazine around the globe. He is the author of five previous books: "Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability "(Wiley, 1999), "Breakthrough Customer Service: Best Practices of Leaders in Customer Support "(Wiley, 1997), "What Customers Value Most: How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers "(Wiley, 1995), "Total Quality Service," and "Creating the Service Culture." See less