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INSPIRED: How to Create Tech Products Customers Love INSPIRED: How to Create Tech...

Marty Cagan
Buy from $12.55

Competing Against Luck: The Story of Innovation and Customer Choice Competing Against Luck: The...

Clayton M Christensen, Taddy Hall
Buy from $8.42

The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback The Lean Product Playbook:...

Dan Olsen
Buy from $15.44

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know Customer Satisfaction Is...

Jeffrey Gitomer
Buy from $6.88

Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone Be Amazing or Go Home: Seven...

Shep Hyken
Buy from $8.70

You Will Be Satisfied You Will Be Satisfied

Bob Tasca
Buy from $8.95

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees The Value Profit Chain: Treat...

James L Heskett, W Earl Sasser
Buy from $5.99

Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams Mapping Experiences: A...

James Kalbach
Buy from $24.14

The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth for Your Company The Customer Success...

Ashvin Vaidyanathan, Ruben Rabago
Buy from $12.77

The Jobs to Be Done Playbook: Align Your Markets, Organization, and Strategy Around Customer Needs The Jobs to Be Done Playbook:...

Jim Kalbach, Michael Schrage (Foreword by)
Buy from $34.34

The Must-Have Customer: 7 Steps to Winning the Customer You Haven't Got The Must-Have Customer: 7...

Robert Gordman, Armin Brott
Buy from $10.22

Hug Your Customers: Love the Results Hug Your Customers: Love the...

Jack Mitchell
Buy from $0.99

Satisfaction: How Every Great Company Listens to the Voice of the Customer Satisfaction: How Every Great...

Chris Denove, James Power
Buy from $7.87

Emotion Marketing: The Hallmark Way of Winning Customers for Life Emotion Marketing: The...

Scott Robinette, Claire Brand
Buy from $9.07

Crowning the Customer: How to Become Customer-driven Crowning the Customer: How to...

Feargal Quinn
Buy from $0.99

Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences Making Meaning: How...

Steve Diller, Nathan Shedroff
Buy from $5.38

The Transformational Consumer: Fuel a Lifelong Love Affair with Your Customers by Helping Them Get Healthier, Wealthier, and Wiser The Transformational Consumer...

Tara-Nicholle Nelson
Buy from $8.01

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet Amaze Every Customer Every...

Shep Hyken
Buy from $8.61

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization Exceptional Service,...

Leonardo Inghilleri, Micah Solomon
Buy from $4.78

Managing Expectations Managing Expectations

Naomi Karten, Gerald M Weinberg
Buy from $9.08

Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption Unlocking the Customer Value...

Thales S Teixeira, Greg Piechota
Buy from $9.15

Win the Customer: 70 Simple Rules for Sensational Service Win the Customer: 70 Simple...

MARTINS
Buy from $17.14

Mapping Experiences Mapping Experiences

James Kalbach
Buy from $11.23

The Veterinary Receptionist: Essential Skills for Client Care The Veterinary Receptionist:...

John R Corsan, Adrian R MacKay, Dipm, MCIM, MBA
Buy from $14.50

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