The author presents critical components of Total Quality Service, including step-by-step guidelines, recommendations, and action plans. An important new book for examining quality principles in the service sector.
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The author presents critical components of Total Quality Service, including step-by-step guidelines, recommendations, and action plans. An important new book for examining quality principles in the service sector.
Read Less
Add this copy of Improving Service Quality: Achieving High Performance to cart. $13.97, good condition, Sold by Anybook rated 5.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 1995 by St Lucie Press.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has hardback covers. In good all round condition. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 650grams, ISBN: 188401545X.
Add this copy of Improving Service Quality: Achieving High Performance to cart. $14.44, poor condition, Sold by Anybook rated 5.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 1995 by Crc Press.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has hardback covers. In poor condition, suitable as a reading copy. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 650grams, ISBN: 188401545X.
Add this copy of Improving Service Quality: Achieving High Performance to cart. $36.81, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1995 by CRC Press.
Add this copy of Improving Service Quality to cart. $41.85, new condition, Sold by Media Smart rated 3.0 out of 5 stars, ships from Hawthorne, CA, UNITED STATES, published 1995 by Taylor & Francis Group.
Add this copy of Improving Service Quality: Achieving High Performance to cart. $56.70, new condition, Sold by discount_scientific_books rated 4.0 out of 5 stars, ships from Sterling Heights, MI, UNITED STATES, published 1995 by CRC Press.
Add this copy of Improving Service Quality: Achieving High Performance to cart. $58.80, new condition, Sold by discount_scientific_books rated 4.0 out of 5 stars, ships from Sterling Heights, MI, UNITED STATES, published 1995 by CRC Press.
