To fill the gap between understanding customer service quality improvement theories and successfully applying them within a service organization, this work presents theory application models and cases of successful customer service QI efforts in both the public and private sector service organizations. The book focuses on helping readers develop and select strategies for quality improvement in regulated non-market driven services.
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To fill the gap between understanding customer service quality improvement theories and successfully applying them within a service organization, this work presents theory application models and cases of successful customer service QI efforts in both the public and private sector service organizations. The book focuses on helping readers develop and select strategies for quality improvement in regulated non-market driven services.
Read Less
