The author presents critical components of Total Quality Service, including step-by-step guidelines, recommendations, and action plans. An important new book for examining quality principles in the service sector.
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The author presents critical components of Total Quality Service, including step-by-step guidelines, recommendations, and action plans. An important new book for examining quality principles in the service sector.
Read Less
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has hardback covers. In good all round condition. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 650grams, ISBN: 188401545X.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has hardback covers. In poor condition, suitable as a reading copy. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 650grams, ISBN: 188401545X.
