To fill the gap between understanding customer service quality improvement theories and successfully applying them within a service organization, this work presents theory application models and cases of successful customer service QI efforts in both the public and private sector service organizations. The book focuses on helping readers develop and select strategies for quality improvement in regulated non-market driven services.
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To fill the gap between understanding customer service quality improvement theories and successfully applying them within a service organization, this work presents theory application models and cases of successful customer service QI efforts in both the public and private sector service organizations. The book focuses on helping readers develop and select strategies for quality improvement in regulated non-market driven services.
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Add this copy of Improving Service Quality in the Global Economy: to cart. $189.36, new condition, Sold by Booksplease rated 3.0 out of 5 stars, ships from Southport, MERSEYSIDE, UNITED KINGDOM, published 2005 by Auerbach Publications.
Add this copy of Improving Service Qualtiy to cart. $121.17, new condition, Sold by discount_scientific_books rated 5.0 out of 5 stars, ships from Sterling Heights, MI, UNITED STATES, published 2005 by Auerbach Publications.
