The executive who pioneered FedEx's legendary customer culture shows exactly how to go beyond talk and make it happen for real. Basch identifies the key cultural obstacles and leadership failures that dilute customer focus, and demonstrates how to build systems and structures that help good people deliver great customer service.
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The executive who pioneered FedEx's legendary customer culture shows exactly how to go beyond talk and make it happen for real. Basch identifies the key cultural obstacles and leadership failures that dilute customer focus, and demonstrates how to build systems and structures that help good people deliver great customer service.
Read Less
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Seller's Description:
Good in good dust jacket. Outline: -A former management team member at FedEx and other innovative firms uses the FedEx start-up story as a model of the theory application and results of his CustomerCulture process of creating values-driven customer-oriented organizational culture. Chapter titles include "the Phoenix dog piss theory"-> the publisher of this HARDBACK book is Prentice Hall The date of this copy is 2002 booksalvation have grade it as Good and it will be shipped from our UK warehouse This book is from the Series. Shipping is Free for UK buyers and at a reasonable charge for buyer outside the UK.
