Purple Goldfish Service...
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Client Book: Client Data...
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ROI Selling: Increasing...
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The Ultimate Client...
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Enterprise One-to-one: Tools...
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The Art and Science of...
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The 7 Concepts of Customer...
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Relationship Management in...
Steve Goulding,
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The Poetics of Sales: A Sales...
Nick Pavlidis,
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Service Recovery: Fixing...
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The Crm Handbook: A Business...
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Stick Like Glue: How to...
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Client Centric: Grow Your...
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You're An Amazing Customer...
Workplace - Wonders
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The Gold Apples
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A Paradigm of Customer...
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Dazzle Book
Dartnell Publications,
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The Future of Global Retail:...
Winter Nie,
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Hug Your Customers: Love the...
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Being in Service: The Art of...
Jimmy Coggins
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Itil Service Strategy: 2011
The Stationery Office (Editor)
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Transform Customer Experience...
Isabella Villani
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Power Conversations: Creating...
Dr Karen Jacobson
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The Quest for Quality
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