Send This Jerk the Bedbug...
John Bear, Ph.D.
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Exceptional Customer Service:...
Lisa Ford
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The Service Innovation...
Lucy Kimbell
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What Customers Hate: Drive...
Nicholas Webb
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From Impressed to Obsessed:...
Jon Picoult
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1,001 Ways to Keep Customers...
Donna Greiner,
Theodore B Kinni
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Make Them Smile: Why Customer...
Dr. Sulman Ahmed
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The Swipe-Right Customer...
Sanna Eskelinen,
Belinda Gerdt
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Customer Service for Dummies
Karen Leland,
Keith Bailey
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The Umami Strategy: Stand Out...
Aga Sz?stek
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The 5 Principles of It...
Don R Crawley
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Customer Relationship...
Francis Buttle,
Stan Maklan
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Service Quality
Valarie A Zeithaml
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Negotiation
Brian Tracy
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A Complaint Is a Gift: Using...
Janelle Barlow,
Claus M°ller
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The Amazement Revolution:...
Shep Hyken
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Iconic: How Organizations and...
Scott McKain
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Thanks for Coming in Today:...
Charles Ryan Minton
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Fanocracy: Turning Fans Into...
David Meerman Scott,
Reiko Scott
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Follow Up and Close the Sale:...
Jeff Shore
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The Power of Scarcity:...
Mindy Weinstein
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The Customer Support Handbook...
Jeff Vincent (Contributions by),
Jason Rehmus (Contributions by)
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For the Win, Revised and...
Kevin Werbach,
Dan Hunter
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Woo, Wow, and Win: Service...
Thomas A Stewart,
Patricia O'Connell
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