Introduction to Help Desk Skills and Concepts is designed to teach students: The importance and benefits of measuring the delivery of customer support. How to create positive interactions with customers. How to identify customer needs. How to meet customer expectations. How to deal effectively with a variety of costomer situations. How to work with unrealistic or angry customers. How to gain satisfied customers through better listening. How to use basic tools and technologies used in the customer support industry.
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Introduction to Help Desk Skills and Concepts is designed to teach students: The importance and benefits of measuring the delivery of customer support. How to create positive interactions with customers. How to identify customer needs. How to meet customer expectations. How to deal effectively with a variety of costomer situations. How to work with unrealistic or angry customers. How to gain satisfied customers through better listening. How to use basic tools and technologies used in the customer support industry.
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Seller's Description:
Very Good Condition. Appears to have clean text. Has light shelf and corner wear. Has remainder mark on outside edge of pages. Binding is in very good condition. Has stickers on spine and back cover. Includes CD-ROM. Quantity Available: 1. ISBN: 007821677x. ISBN/EAN: 9780078216770. Pictures of this item not already displayed here available upon request. Inventory No: 1560787715.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Very Good Condition. Text Appears Clean, This Book is Used very good. Nice looking book with very minor wear to the cover. Quantity Available: 1. ISBN: 007821677x. ISBN/EAN: 9780078216770. Pictures of this item not already displayed here available upon request. Inventory No: 1560753382.