They're the people who feel the wrath of every system crash. And like the rest of the organization, the help desk is being transformed by the potential of Intranets, extranets, and the Web. This updated edition of the definitive help desk guidebook now offers timely and practical suggestions for upgrading the service of a help desk using the latest technologies.
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They're the people who feel the wrath of every system crash. And like the rest of the organization, the help desk is being transformed by the potential of Intranets, extranets, and the Web. This updated edition of the definitive help desk guidebook now offers timely and practical suggestions for upgrading the service of a help desk using the latest technologies.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 900grams, ISBN: 9780471248163.
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Seller's Description:
Good. Stains on outside cover/inside the book. Cover/Case has some rubbing and edgewear. Access codes, CD's, slipcovers and other accessories may not be included.
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Seller's Description:
Good. Good condition. 2nd edition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.
