A guide to improved communication shows readers how to avoid the most common conversational disasters, listen and speak more effectively, engage people through empathy, and use a simple, easily remembered strategy to communicate point of view..
Read More
A guide to improved communication shows readers how to avoid the most common conversational disasters, listen and speak more effectively, engage people through empathy, and use a simple, easily remembered strategy to communicate point of view..
Read Less
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Book is in good condition and may include underlining highlighting and minimal wear. The book can also include From the library of labels. May not contain miscellaneous items toys dvds etc. We offer 100% money back guarantee and 24 7 customer service.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
May have some shelf-wear due to normal use. Your purchase funds free job training and education in the greater Seattle area. Thank you for supporting Goodwill's nonprofit mission!
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Good. Size: 7x5x0; wear on edges and corners slight cover wear yellowingYour purchase benefits those with developmental disabilities to live a better quality of life.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Very Good. Tight, uncreased spine, pages clear and bright, shelf and edge wear, corners bumped, packaged in cardboard box for shipment, tracking on U.S. orders.
This was exactly what I ordered I was very pleased.
Christy B
Jan 20, 2011
A manager must
I bought 3 copies of this book and gave them to my nurses to read. It has been a huge help in dealing with difficult patients and co-workers. I would recommend this to anyone that works with the public.
WayneBNorris
May 13, 2010
Justifies being a nice-guy in tough situations
This is the first of a series of books on the same subject. The organization and central themes are a bit rough, random, and disorganized, but the underlying concepts are good. The author presents his notion of deflecting aggression by others so as to achieve positive results - inspired by the principles of judo - in multiple ways, for multiple scenarios. The author is a judo blackbelt, a Ph.D. English major, a former English professor, and a street cop. The underlying theme is The Golden Rule, with some clever tricks thrown in. It "gives permission" to law enforcement officers to be "forceful nice guys", which, if they did not already practice it, is definitely a good thing. The book and accompanying course have been widely embraced by US law enforcement agencies.
The examples used in the book are heavily drawn from the law enforcement and public safety venues, and have obvious great utilities in those areas, where there exists an asymmetry of authority, limits in time, and relatively simple [albeit potentially lethal] problems to solve. His allusions to much wider utility for the same principles, for example, in business and marriage, are thrown in almost as an afterthought, and are not well supported by this book.
I am glad I read it, of course, but unless he has other revelations in the rest of his 4-part series, I think its utility for situations in business, marriage, courtroom, boardroom, Congressional hearings, and the campaign trail is primarily on-background.
