Mary Lenz
Mary Lenz is the editor of Call Center Magazine and a leading expert on help desks and support centers. Over the past several years, she has evaluated countless help desk systems and interviewed hundreds of help desk and call center managers. She writes a highly regarded monthly column, Help Desk Watch, for Call Center Magazine.
Mary Lenz is the editor of Call Center Magazine and a leading expert on help desks and support centers. Over the past several years, she has evaluated countless help desk systems and interviewed hundreds of help desk and call center managers. She writes a highly regarded monthly column, Help Desk Watch, for Call Center Magazine. See less
Mary Lenz's Featured Books