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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently

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Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high ...

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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently 2004, Second River Healthcare Press

ISBN-13: 9780974386010

Trade paperback

 If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently 2004, Distributed (Non-Hap)

ISBN-13: 9780974386003

Hardcover
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