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Getting Past No - Ury, William
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This book provides a step-by-step method for negotiation that aims to ensure that satisfactory agreement is reached with even the most intransigent people. The author also co-wrote "Getting Past Yes".

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Getting Past No 1991, Random House Audio Publishing Group, New York, NY

ISBN-13: 9780553470222

Audiobook cassette

Getting Past No 1991, Random House Business Books, London

ISBN-13: 9780712653275

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Mass-market paperback