What does it take to make radical or even small-but-crucial changes in an organization's efficiency? What can American industry do to become more productive? Who examines old habits, tries out new systems, and takes the inevitable flack? Everyday Heroes of the Quality Movement addresses those issues with inspiring stories about process improvement and a sympathetic tribute to the people who make change happen. Readers will find their own working lives reflected in the stories of the manager, the buyer, the engineer, the ...
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What does it take to make radical or even small-but-crucial changes in an organization's efficiency? What can American industry do to become more productive? Who examines old habits, tries out new systems, and takes the inevitable flack? Everyday Heroes of the Quality Movement addresses those issues with inspiring stories about process improvement and a sympathetic tribute to the people who make change happen. Readers will find their own working lives reflected in the stories of the manager, the buyer, the engineer, the worker, the president, and the consultant. These everyday heroes are individuals who have changed perceptions. They are often unsung, and may risk their livelihood or status to stand out and oppose the old ways. Based on the late Dr. Perry Gluckman's personal experience as a consultant implementing the theories of W. Edwards Deming, these fictionalized accounts let you into the lives of six people who put themselves on the front line of the battle for quality improvement. The stories tell real experiences of people who work in America's companies, from top executives to line workers. What they have in common is the courage to imagine a better working world and the fortitude to put themselves out on a limb to achieve it.
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Publisher:
Dorset House Publishing Company, Incorporated
Published:
1993
Language:
English
Alibris ID:
16546640329
Shipping Options:
Standard Shipping: $4.71
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 450grams, ISBN: 9780932633262.
Publisher:
Dorset House Publishing Company, Incorporated
Published:
1993
Language:
English
Alibris ID:
16546640458
Shipping Options:
Standard Shipping: $4.71
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 450grams, ISBN: 9780932633262.
Publisher:
Dorset House Publishing Company, Incorporated
Published:
1993
Language:
English
Alibris ID:
9835046324
Shipping Options:
Standard Shipping: $4.71
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Fine. No dust jacket as issued. New book with shelfwear. Dropped by customer on the bottom front of book, two pages affected, small blemish on the top of the front cover, pages clean and pristine, no odor. Trade paperback (US). Glued binding. 216 p. Audience: General/trade.
