With the nationwide implementation of managed care and the eroding financial base for children's services, agencies need organizational systems to survive. This handbook provides an overview of one system, Total Quality Management (TQM), as it relates to the child welfare field. The chapters cover such topics as customer service, leadership, teamwork, and quality improvement. In this useful guide, the authors present a TQM work process analysis, discuss how TQM is accomplished within an agency, and describe the specific ...
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With the nationwide implementation of managed care and the eroding financial base for children's services, agencies need organizational systems to survive. This handbook provides an overview of one system, Total Quality Management (TQM), as it relates to the child welfare field. The chapters cover such topics as customer service, leadership, teamwork, and quality improvement. In this useful guide, the authors present a TQM work process analysis, discuss how TQM is accomplished within an agency, and describe the specific steps in the TQM process.
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