Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program's mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. ...
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Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program's mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.
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Publisher:
Globe Pequot Publishing Group Inc/Bloomsbury
Published:
1/16/2007 12: 00: 00 AM
Language:
English
Alibris ID:
18127974209
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PLEASE NOTE, WE DO NOT SHIP TO DENMARK. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Please note we cannot offer an expedited shipping service from the UK.
Publisher:
Globe Pequot Publishing Group Inc/Bloomsbury
Published:
2007
Language:
English
Alibris ID:
18111893501
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Very Good. Cover has light scratches/marks. Some outer edges have minor scuffs. Reading content is in very good condition. Trade paperback (US). Glued binding. 342 p. Contains: Illustrations, black & white. Urban Institute Press.
Publisher:
Globe Pequot Publishing Group Inc/Bloomsbury
Published:
2007
Language:
English
Alibris ID:
18133821821
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Good. Trade paperback (US). Glued binding. 342 p. Contains: Illustrations, black & white. Urban Institute Press. May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers.
Publisher:
Globe Pequot Publishing Group Inc/Bloomsbury
Published:
2007
Language:
English
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17446757614
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Fine. Trade paperback (US). Glued binding. 342 p. Contains: Illustrations, black & white. Urban Institute Press. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
Publisher:
Globe Pequot Publishing Group Inc/Bloomsbury
Published:
2007
Language:
English
Alibris ID:
17445810358
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New. Trade paperback (US). Glued binding. 342 p. Contains: Illustrations, black & white. Urban Institute Press. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
Publisher:
Globe Pequot Publishing Group Inc/Bloomsbury
Published:
1/16/2007 12: 00: 00 AM
Language:
English
Alibris ID:
18127942848
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Standard Shipping: $4.61
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PLEASE NOTE, WE DO NOT SHIP TO DENMARK. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Please note we cannot offer an expedited shipping service from the UK.
