Social service providers are under increasing pressure to demonstrate that their programmes work. Faced with this demand for greater accountability, providers are turning to performance measurement as a way of illustrating programme efficiency, quality and effectiveness. The authors of this comprehensive volume discuss why and how performance measures have become an integral part of managing programmes in the social services. They explain the various types of performance measures - including numeric counts, standardized ...
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Social service providers are under increasing pressure to demonstrate that their programmes work. Faced with this demand for greater accountability, providers are turning to performance measurement as a way of illustrating programme efficiency, quality and effectiveness. The authors of this comprehensive volume discuss why and how performance measures have become an integral part of managing programmes in the social services. They explain the various types of performance measures - including numeric counts, standardized measures and client satisfaction - and assess their advantages and disadvantages. A case study and exercises are a special feature of the book.
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Seller's Description:
Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Ex-library book with stamps on the first page, it is also likely to have a small shelf number sticker on the spine.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Volume 71. This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 300grams, ISBN: 9780803971356.
