Providing guidelines to keep customers happy, this text shows the key areas where companies must improve performance before they can improve their level of customer satisfaction. It covers what customers know about satisfying customers and what customers know about managing people and leadership.
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Providing guidelines to keep customers happy, this text shows the key areas where companies must improve performance before they can improve their level of customer satisfaction. It covers what customers know about satisfying customers and what customers know about managing people and leadership.
Read Less
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Seller's Description:
Used: Acceptable. Size: 8.0 x 5.4 x 0.6 inches; Close To The Customer is a sometimes shocking, often humorous look at encounters between customers and organizations. It gives 25 new ideas you can use to keep customers coming back for more. Providing guidelines to keep customers happy, this text shows the key areas where companies must improve performance before they can improve their level of customer satisfaction. It covers what customers know about satisfying customers and what customers know about managing people and leadership. Paperback-1992-good condition, 0-7863-1004-9, small corner crease--used books, secondhand books, out of print books, hard to find books, for sale, second-hand books, college books, student books, nonfiction, first edition, exlibrary books sold, signed copies, non-fiction books delivered world wide. Isbn 0786310049.
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Seller's Description:
Good. Paperback. Pages are predominantly clean and unmarked with a few instances of highlighting. Covers show moderate edge wear, corners curling.; 100% Satisfaction Guaranteed! Ships same or next business day!
