This comprehensive and successful Total Quality Management text has developed a following amongst students, academics and practitioners. It provides readers with an appreciation of the concepts and principles of TQM and is a wide-ranging source of reference for the many associated tools, techniques and systems. For the third edition of this successful text, the author has undertaken a complete revision based on feedback from users of the previous two editions. There are new contributors and additional chapters have been ...
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This comprehensive and successful Total Quality Management text has developed a following amongst students, academics and practitioners. It provides readers with an appreciation of the concepts and principles of TQM and is a wide-ranging source of reference for the many associated tools, techniques and systems. For the third edition of this successful text, the author has undertaken a complete revision based on feedback from users of the previous two editions. There are new contributors and additional chapters have been added to reflect recent developments in the field. New material has been introduced on:The role of management in Total Quality Management.Policy deployment.Sustaining TQM.Business Process Re-engineering.Self-assessment, models, quality awards.In addition, some of the material has been re-ordered and changes have been made to the terminology. This text balances contributions from practitioners with those from the academic community and can be used to gain an overview of TQM as a whole, to find new ideas or angles on TQM, or to dip into a particular subject, since each chapter also stands alone.
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Seller's Description:
Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine.
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Seller's Description:
Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Damaged cover. The cover of is slightly damaged for instance a torn or bent corner.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 950grams, ISBN: 0631214100.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. Clean from markings In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 950grams, ISBN: 9780631214106.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. Clean from markings In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 950grams, ISBN: 9780631214106.
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Seller's Description:
*Price HAS BEEN REDUCED by 10% until Monday, June 24 (sale item)* 3rd edition, 471 pp., Paperback, creasing to front cover else very good. -If you are reading this, this item is actually (physically) in our stock and ready for shipment once ordered. We are not bookjackers. Buyer is responsible for any additional duties, taxes, or fees required by recipient's country.
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Seller's Description:
Fine. Books In Good Condition. May Have a Small Publisher Mark. Ship Via Fedex. Shipping Time 7 To 10 Days. Bookseller With Over 20 Years In Book Trade.
