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Seller's Description:
The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.
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Seller's Description:
Fine in Fine jacket. Book Octavo, hardcover, fine in fine blue and white dj. First printing. How a pioneering commitment to quality led Florida's largest public utility to the upper echelons of excellence and to Japan's prestigious Deming Prize.; B&W Illustrations; 204 pages.
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Seller's Description:
Used: Good. Prompt shipment, with tracking. we ship in CLEAN SECURE boxes Quality Assurance (QA) & Total Quality Management (TQM)Good or better copy, may contain writing on few pages. Hardcover with dust jacket. Email or call for further information.
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Seller's Description:
Good in good dust jacket. This is a used book in good condition and may show some signs of use or wear. This is a used book in good condition and may show some signs of use or wear.