Highlighting emerging trends in hospitality, this edition covers yield management, new legislation, the ADA and the night audit. It also includes a chapter on human resources that covers training, employee empowerment, and hospitality technology - from electronic locks to front office equipment. "Frontline Realities" describe actual crisis scenarios to solve; "Hospitality Profiles" introduce professionals from the industry; case histories put material in real-life perspectives; and "International boxes" highlight ...
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Highlighting emerging trends in hospitality, this edition covers yield management, new legislation, the ADA and the night audit. It also includes a chapter on human resources that covers training, employee empowerment, and hospitality technology - from electronic locks to front office equipment. "Frontline Realities" describe actual crisis scenarios to solve; "Hospitality Profiles" introduce professionals from the industry; case histories put material in real-life perspectives; and "International boxes" highlight hospitality from around the world.
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