Based on extensive research by the author, this is an analysis of how the hospitality industry is perceived by both employees and customers. Each case study is accompanied by teaching materials intended to stimulate students into formulating their own solutions to the problems and issues raised. The cases selected are representative of situations students would face soon after entering the workplace.
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Based on extensive research by the author, this is an analysis of how the hospitality industry is perceived by both employees and customers. Each case study is accompanied by teaching materials intended to stimulate students into formulating their own solutions to the problems and issues raised. The cases selected are representative of situations students would face soon after entering the workplace.
Read Less
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Seller's Description:
Good. RELIABLE paperback textbook with some shelf wear to the covers. Slight scuff to the page edge. A few pages are folded in half. The pages flow brightly with clean clear text throughout. Just a few folded pages in the middle. Former owner sticker on the front cover.
