Delivering cutting-edge coverage that includes the latest thinking and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 6e presents the basic principles and tools associated with quality and performance excellence using relevant, real-world illustrations and examples. The text thoroughly illustrates how these basic principles and methods have been put into effect in a variety of organizations. It also illustrates the relationship between basic principles and the popular theories and models studied in management ...
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Delivering cutting-edge coverage that includes the latest thinking and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 6e presents the basic principles and tools associated with quality and performance excellence using relevant, real-world illustrations and examples. The text thoroughly illustrates how these basic principles and methods have been put into effect in a variety of organizations. It also illustrates the relationship between basic principles and the popular theories and models studied in management courses. Excellent case studies focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific.
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Seller's Description:
Fair. Listed as "acceptable" due to frequent areas of highlighting throughout. Moderate general shelfwear, light scratches to cover. Spine uncreased. Remains a serviceable copy.
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Seller's Description:
Very Good Condition. Text has Minor Marking / Highlighting. Cover Has Shelf, Edge and Corner Wear, Binding is tight. Looks very nice 460 pages. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Education; ISBN: 0324827067. ISBN/EAN: 9780324827064. Pictures of this item not already displayed here available upon request. Inventory No: 1561065836.
