This text continues to provide a managerially-oriented, integrated view of the issues involved in total quality management. The Third Edition is strongly influenced by the Malcolm Baldrige National Quality Award criteria. New chapters have been added on current topics such as customer focus, leadership and strategic planning, measurement and information management, and quality management evaluation and assessment. Updating of all chapters ensures complete and timely coverage.
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This text continues to provide a managerially-oriented, integrated view of the issues involved in total quality management. The Third Edition is strongly influenced by the Malcolm Baldrige National Quality Award criteria. New chapters have been added on current topics such as customer focus, leadership and strategic planning, measurement and information management, and quality management evaluation and assessment. Updating of all chapters ensures complete and timely coverage.
Read Less
I used this book in a managing quality course I took. The text is easy to read through, not too dry and there's always an interesting way of portraying the information. I wouldn't read it on my own time, but it made the course interesting & I would suggest it to anyone interested.
