For courses in hotel management and service, this sourcebook covers the job of the concierge. It includes topics such as building relationships, telephone manner, handling irate customers and organizing the concierge department. Emphasis is placed on service and wider responsibilites.
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For courses in hotel management and service, this sourcebook covers the job of the concierge. It includes topics such as building relationships, telephone manner, handling irate customers and organizing the concierge department. Emphasis is placed on service and wider responsibilites.
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Edition: 1994, Prentice Hall
Paperback,
Very Good
Details: ISBN:
0131753576
ISBN-13:
9780131753570
Pages:
200
Publisher:
Prentice Hall
Published:
1994
Language:
English
Alibris ID:
18090158415
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Seller's Description: Very good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Edition: 1994, Prentice Hall
Paperback,
Very Good
Details: ISBN:
0131753576
ISBN-13:
9780131753570
Pages:
200
Publisher:
Prentice Hall
Published:
1994
Language:
English
Alibris ID:
18046199422
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Seller's Description: Very good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Edition: 1994, Prentice Hall
Paperback,
Very Good
Details: ISBN:
0131753576
ISBN-13:
9780131753570
Pages:
200
Publisher:
Prentice Hall
Published:
1994
Language:
English
Alibris ID:
18035406694
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Seller's Description: Very good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Edition: 1994, Prentice Hall
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Fair
Details: ISBN:
0131753576
ISBN-13:
9780131753570
Pages:
200
Publisher:
Prentice Hall
Published:
1994
Language:
English
Alibris ID:
18028996697
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Seller's Description: Fair. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.
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Edition: 1994, Prentice Hall
Paperback,
Good
Details: ISBN:
0131753576
ISBN-13:
9780131753570
Pages:
200
Publisher:
Prentice Hall
Published:
1994
Language:
English
Alibris ID:
18076825118
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Edition: 1994, Prentice Hall
Hardcover,
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Details: ISBN:
0131753576
ISBN-13:
9780131753570
Pages:
200
Publisher:
Prentice Hall
Published:
1994
Language:
English
Alibris ID:
18010985694
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Edition: 1994, Prentice Hall
Paperback,
Good
Details: ISBN:
0131753576
ISBN-13:
9780131753570
Pages:
200
Publisher:
Prentice Hall
Published:
1994
Language:
English
Alibris ID:
16796082440
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ISBN-13: 9780131753570
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