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The ISM Method: past, present and future of IT service management - Hoving, Wim, and IT Service Management, and van Bon, Jan
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This book describes a revolutionary approach on how to successfully implement IT service management (ITSM) in an easier, faster, cheaper, and especially more effective way

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The ISM Method: past, present and future of IT service management 2012, TSO, London

ISBN-13: 9780117081062

Version 3

Paperback