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Winning with Difficult People - Bell, Arthur H, and Smith, Dayle M
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Learn how to respond successfully when dealing with problem people encountered at work, and how to ensure they don't prevent efficient work. Part of the "Business Success Guides" series.

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Winning with Difficult People 2004, Barrons Educational Series, Hauppauge, NY

ISBN-13: 9780764124525

3rd edition

Trade paperback

Winning with Difficult People 1997, Barron's Educational Series, Hauppauge, NY

ISBN-13: 9780812098945

2nd edition

Trade paperback