Highly amusing and insightful, "Why I Hate Flying" allows readers to enjoy the madness, inconsistencies, and downright unbelievable behavior that we subject ourselves to every time we fly as reported by one of the world's leading management gurus.
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Highly amusing and insightful, "Why I Hate Flying" allows readers to enjoy the madness, inconsistencies, and downright unbelievable behavior that we subject ourselves to every time we fly as reported by one of the world's leading management gurus.
Read Less
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Seller's Description:
Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Grubby book may have mild dirt or some staining, mostly on the edges of pages.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has hardback covers. Clean from markings. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 350grams, ISBN: 9781587990632.
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Seller's Description:
Good in Good jacket. Light edgewear to dust jacket, binding sound and pages unmarked. All Orders Shipped With Tracking And Delivery Confirmation Numbers.
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New. Hardcover New Ships From Canada Sewn binding Cloth over boards 160 p Audience: General/trade From the Publisher: As all travelers know, flying is no simple matter what irks you the most Is it the horror of checking in? The struggle to jam your luggage into the overhead compartment? What about the constant fight with your neighbor over ownership of the armrest? Or the never-ending wait for your luggage to appear? And let's not even discuss the food It's clear something isn't quite right up there in the clouds and down among the ground staff So when one of the worlds's leading management gurus as of the airlines and airports from his personal experience, it is worth taking notice And this is what he has uncovered Change management turning passengers into sardines; customer service amounting to constant interruptions as you try to sleep; customer loyalty offering you air miles you can use on other airlines These are just some of the many management "'"techniques"'" practiced in the skies wh.
