The Union Carbide tragedy in Bhopal, India. NASA's doomed Challenger mission. The environmentally devastating Exxon Valdez oil spill. Could these crises have been avoided? What individual and organizational traits conspire to make companies predisposed to crises? How can organizations turn these behaviors around and decrease their susceptibility to crises? Pauchant and Mitroff offer specific guidelines for developing crisis management programs that will help organizations prevent future crises and manage existing ones. ...
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The Union Carbide tragedy in Bhopal, India. NASA's doomed Challenger mission. The environmentally devastating Exxon Valdez oil spill. Could these crises have been avoided? What individual and organizational traits conspire to make companies predisposed to crises? How can organizations turn these behaviors around and decrease their susceptibility to crises? Pauchant and Mitroff offer specific guidelines for developing crisis management programs that will help organizations prevent future crises and manage existing ones. Based on 500 interviews with crisis management professionals and on case examples of strategies used by innovative companies in the U.S., Canada, and France, this book clearly demonstrates the roles played by individuals, corporate culture, structure, and strategy in determining an organization's predilection for crises and its ability to respond effectively. And it provides executives, managers, and consultants with the tools they will require--instruments, evaluation questionnaires, and a computer model--to improve the crisis preparedness of their organization.
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