This 2nd volume of the series looks at "tough" customers of all types -- specifically at problem solving and handling unique situations as they arise to make the tough customer challenges a whole lot easy-to handle. Includes Quick Tips, anecdotes, and quizzes.
Read More
This 2nd volume of the series looks at "tough" customers of all types -- specifically at problem solving and handling unique situations as they arise to make the tough customer challenges a whole lot easy-to handle. Includes Quick Tips, anecdotes, and quizzes.
Read Less
