The author of the bestselling "The Starbucks Experience" presents the five key principles behind The Ritz-Carlton Hotel Company's unparalleled success and customer service innovations for which they are famous.
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The author of the bestselling "The Starbucks Experience" presents the five key principles behind The Ritz-Carlton Hotel Company's unparalleled success and customer service innovations for which they are famous.
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Seller's Description:
Very good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! Greener Books.
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Fine. Glued binding. Paper over boards. With dust jacket. 304 p. Contains: Illustrations, color, Figures. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
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Good. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing and/or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).
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Seller's Description:
Good. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).
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Good. [ No Hassle 30 Day Returns ] [ Edition: first ] Dust cover is torn a little Publisher: McGraw-Hill Pub Date: 6/13/2008 Binding: Hardcover Pages: 224.
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Seller's Description:
Signed by author. Not personalized. First Edition, first printing with full number line in fine / like new condition. The dust jacket is clean and undamaged. Pages are clean. Boards are solid, and spine is square and tight. Unclipped DJ. No remainder mark. All items guaranteed, and a portion of each sale supports social programs in Los Angeles. Ships from CA.