Joseph Michelli

Joseph A. Michelli is an organizational consultant who focuses on intersections of business, leadership, and workplace productivity. He is the bestselling author of "The Starbucks Experience, The New Gold Standard, Prescription for Excellence", and "The Zappos Experience". One of today's leading thinkers on the topic of customer experience, Michelli also speaks to corporate audiences approximately 60 times a year.

Joseph A. Michelli is an organizational consultant who focuses on intersections of business, leadership, and workplace productivity. He is the bestselling author of "The Starbucks Experience, The New Gold Standard, Prescription for Excellence", and "The Zappos Experience". One of today's leading thinkers on the topic of customer experience, Michelli also speaks to corporate audiences approximately 60 times a year. See less