IBM's battle plan for attracting new customers--and keeping them for life--is profiled in this in-depth exploration of the battle-tested Customer Value Management (CVM) program. 40 illustrations.
Read More
IBM's battle plan for attracting new customers--and keeping them for life--is profiled in this in-depth exploration of the battle-tested Customer Value Management (CVM) program. 40 illustrations.
Read Less
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
All orders ship by next business day! This is a new hardcover book. For USED books, we cannot guarantee supplemental materials such as CDs, DVDs, access codes and other materials. We are a small company and very thankful for your business!
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Very Good in Good jacket. Size: 8vo-over 7¾-9¾Tall; This book is about putting your customers first. The previous owner has blocked out their name in black magic marker on the top /bottom edge pages and on the first few front pages. There are NO marks or writing in the reading text.
