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The Complete Idiot's Guide to Great Customer Service

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The Complete Idiot's Guide to Great Customer Service - Karr, Ron, and Blohowiak, Don, and Albright, Steve
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Great customer service can be a powerful competitive weapon for any business. This Idiot's Guide shows any business person how to develop dynamite customer service programs that really work. Chapters include training personnel, handling complaints, creating a service culture in any sized company, and developing service strategies that bring out the best in the business.

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The Complete Idiot's Guide to Great Customer Service 2003, Alpha Books, New York, NY

ISBN-13: 9780028619538

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