Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded
Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded
Originally published in 1999, "Super Service" has become the go-to book customer service representatives and managers turn to for expert advice on how to deal with difficult customers and challenging situations. Now, it has been completely revised and expanded to address current issues faced by customer service professionals.
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Originally published in 1999, "Super Service" has become the go-to book customer service representatives and managers turn to for expert advice on how to deal with difficult customers and challenging situations. Now, it has been completely revised and expanded to address current issues faced by customer service professionals.
Read Less
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Seller's Description:
This is a used book in good condition and may show some signs of use or wear. This is a used book in good condition and may show some signs of use or wear.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.
Edition:
2nd Completely Revised and Expanded edition
Publisher:
McGraw-Hill Companies
Published:
2009
Language:
English
Alibris ID:
17964181657
Shipping Options:
Standard Shipping: $4.66
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Seller's Description:
Fair. The book is 100% readable but visibly worn, and damaged. This may include stains. tears, rips, folded pages, binding damage, dents, scuffs, scratches and sticker residue. The book also may contain heavy highlighting and notes. Most books listed do not fall under these conditions as we tend to underlist. If you would like a photo of your purchase, please contact us.
Edition:
2nd Completely Revised and Expanded edition
Publisher:
McGraw-Hill Companies
Published:
2009
Language:
English
Alibris ID:
17616212299
Shipping Options:
Standard Shipping: $4.66
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Very good. Ships Within 24 Hours M-F-Satisfaction Guaranteed! Has a publisher overstock mark. Item is in Good Condition. Clean Copy With Light Amount of Wear.
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Seller's Description:
Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner's name, short gifter's inscription or light stamp.
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Seller's Description:
Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.
All Editions of Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded
